Are the files mine to keep?
Yes. POOL is a download service, not a streaming service; our files will not vanish even when you're no longer a customer. Please keep in mind, if you violate our terms of service, we reserve the right to remove the files permanently.
What happens if something happens to both my hard drive and backup hard drive?
POOL is a cloud-based system. While your tracks will always be available, you are only allowed to download each song once. If you did lose the files, give us a shout and we will sort it all out for you.
I work with/employ a few DJs. Can my company get one subscription and share your files?
No. The promotional licensing that makes POOL possible prohibits file sharing of any kind. Each DJ will need his or her own subscription.
I hear your files are watermarked. What's that all about?
To protect you and the artists we service we encrypt each DRM-free file with each subscriber's unique ID number. This allows you to show that you are using legally licensed content and also allows us to actively monitor illegal P2P sites, Craigslist and eBay for those who would profit from piracy; and to report those individuals to the RIAA. We invite you to THINK before you file share.
Will the watermark on the files be compatible with my DJ system?
Our watermarks will in NO way affect performance; nor are our files DRM-protected. We've designed POOL to give you the best of both worlds- files you can easily back up, watermarked to provide instant verification that you are playing legal content.